Safety first
The systems that keep Handled trustworthy on every job.
Verification requirements
Concierge Runners must complete identity and background-screening requirements before they can start a job. Profile badges show only the steps our records confirm.
Daily selfie gate
Concierge Runners re-verify with a fresh selfie before they can navigate to any address.
PIN-protected completion
Jobs only complete — and funds only release — when you share your one-time PIN.
Dispute support
Our trust & safety team reviews every reported issue and can hold or reverse payment.
Get help
In an emergency, call 911. On an active job, the emergency button calls 911 and alerts the Handled team. To report a problem with a job, open the job and tap Report issue.
Email support: support@handledhq.app