Safety first

The systems that keep Handled trustworthy on every job.

  • Identity verified

    Government ID, selfie match, and background check before any Concierge runner is approved.

  • Daily selfie gate

    Concierge Runners re-verify with a fresh selfie before they can navigate to any address.

  • PIN-protected completion

    Jobs only complete — and funds only release — when you share your one-time PIN.

  • Dispute support

    Our trust & safety team reviews every reported issue and can hold or reverse payment.

Read full safety policy